FAQ's

1. Where is your online store based, and do you have a physical location in Vancouver, BC?
- We are an online store based in Vancouver, BC, and we do not have a physical retail location. You can shop with us online from anywhere. 

2. How does the shipping process work for orders within Vancouver, BC?
- For orders within Vancouver, BC, we offer local delivery, and local pick up are also available (T&C apply). Shipping costs and delivery times are provided during the checkout process.

3. Do you offer international shipping, and what are the shipping rates?
- Currently we ship to Canada & US.

4. What is the estimated delivery time for orders within Vancouver, BC?
- Orders within Vancouver, BC typically arrive within 2-7 working days. Please check your order confirmation for more specific details.

5. Can I change my shipping address after I've placed an order?
- If you need to change your shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request if your order has not yet shipped.

6. What shipping carriers do you use for domestic orders?
- We primarily use Canada post, UPS or sendle for shipping orders.

7. Do you offer free shipping or promotions for bulk orders?
- Yes! Shipping is free anywhere in Canada & US for orders worth $60 or more! Be sure to check our website or subscribe to our newsletter for updates on current and future offers.

8. What is your return policy for items that arrive damaged or not as described?
- We have a return policy for damaged or incorrect items. Please visit our Returns and Exchanges page on our website for detailed information on the process.

9. Can I request expedited shipping for my order?
- Yes, we offer expedited shipping options for an additional fee. You can select your preferred shipping method during the checkout process.

10. How can I track my order once it's been shipped?
- You will receive a tracking number via email once your order has been shipped. You can use this tracking number to check the status of your package.

11. What should I do if my package is lost or delayed during shipping?
- If you believe your package is lost or delayed, please contact our customer support, and we will assist you in tracking down your order.

12. How do I contact your customer support for additional questions or assistance?
- You can reach our customer support team by info@modistaapparel.com. We are here to assist you with any inquiries.